My Impact in Numbers

Proven Results from an IT Specialist

Proven Results from an IT Specialist

10000+ Tickets

Across hardware, software, and networking

4+ Years

Real Experience

First-call resolution

Achieved 80%+ first-call resolution rate

30% Increase in Efficiency

Boost in performance for our teams & partners.

First-call resolution

Achieved 80%+ first-call resolution rate

30% Increase in Efficiency

Boost in performance for our teams & partners.

Top Skills

Enhancing Your Business Efficiency

IT Systems & End-User Support

Skilled in diagnosing and resolving hardware, software, and network issues across multi-OS environments. Experienced with Microsoft AD and 365 administration, deployments, RMM/PSA tools, and client support in fast-paced technical environments.

Networking & Infrastructure Deployment

Hands-on experience installing, configuring, and maintaining business networks, comms cabinets, and systems. Strong understanding of TCP/IP, DNS, DHCP, and Cloudflare authentication.

Server & Cloud Services

Designing, deploying, and maintaining Linux and Windows servers, self-hosted services, and virtualised environments. Experience with web hosting, game servers, backups, monitoring, access control, and system hardening to ensure reliability and scalability.

Work Experience

Caleb Elliott

IT Specialist

2024–2026

Cloud Voice Data

Provided front-line IT support, resolved hardware & software issues, managed on premises and 365 environments, deployed and supported Windows/Mac & enterprise networking devices including VoIP systems, printers and peripherals

2024–2024

SOS Phone Repairs

Solo operated a phone and tablet repair shop, constantly providing quality service and repairs while mentoring junior staff, upselling and reaching KPI's

2022–2023

King IT – IT Technician

Hybrid sales and technician role, set up and repaired a wide range of technology, implemented improved solutions for customers, specialised in data migration and imaging

2021–2022

Choose Your Chapter

Digital Media Marketing Assistant. Created content for websites and social media platforms, managed posts, correspondence and requests whale advising clients. Created flyers, logos and email signatures.

My References

Trusted by Leaders Businesses

Their support has been a game changer for our operations! - Rachel T.

James Foster

Reliable, efficient, and always available. Highly recommend! - John D.

Dr. Aisha Patel

Tech Solutions Inc. transformed our IT experience! - Sarah L.

Marcus Rodriguez

Their support has been a game changer for our operations! - Rachel T.

James Foster

Their support has been a game changer for our operations! - Rachel T.

James Foster

Reliable, efficient, and always available. Highly recommend! - John D.

Dr. Aisha Patel

Tech Solutions Inc. transformed our IT experience! - Sarah L.

Marcus Rodriguez

Their support has been a game changer for our operations! - Rachel T.

James Foster

Their support has been a game changer for our operations! - Rachel T.

James Foster

Reliable, efficient, and always available. Highly recommend! - John D.

Dr. Aisha Patel

Tech Solutions Inc. transformed our IT experience! - Sarah L.

Marcus Rodriguez

Their support has been a game changer for our operations! - Rachel T.

James Foster

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